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TROUBLESHOOTING

SECTION IV TROUBLESHOOTING

Safety Note: Disconnect power cord from machine prior to test 

NO POWER & NO LIGHTS

1. Check ON/OFF Switch

2. Check Power Cord connection to machine and power source

3. Check power at the source (wall outlet)

4. Check safety switch operation

BLINKING LIGHT

1. #1 Button Blinks Safety switch has shut down machine and activated warning light

a. Check Ice Hopper Cover (off or not seated properly)

b. Check Ice Hopper (not seated properly)

c. Check magnet in ice hopper or cover (missing)

BLINKING LIGHT

2. Shave Button (*) Blinks Jam in shaver section has shut down machine and activated warning light.

a. Check for large chunks of ice (use new ice-cubes)

b. Check for foreign object causing jam (remove object)

c. Check for broken hex (replace hex) note: use ON/OFF switch to reset (leave off for 10 seconds before turning on)

d. Shaver motor failure (replace motor) -Refer to Field Repair and Data Sheet for motor testing

BLINKING LIGHT

3. Blend Button (@) Blinks Jam in blender section has shut down machine and activated warning light.

a. Reset machine and press blend button without cup first

b. Repeated jam indicates probable blender motor failure (replace motor) -Refer to Field Repair and Data Sheet for motor testing note: use ON/OFF switch to reset

MACHINE RUNS BUT DOES NOT SHAVE

1. Check Ice Hopper for ice

2. Check for broken Hex (replace Hex)

3. Check shaver blender adjustment (adjust blade) – 2150 no adjustment

4. Check shaver blade for damage (replace blade)

MACHINE RUNS BUT DOES NOT BLEND

1. Check proportion of IO product used for drink size (adjust proportion)

2. Check Ice proportion for drink size (adjust blade)

3. If drink is chunky & proportion is correct (increase blend time)

4. Check blender cup for damage – cracks/leaks (replace cup)

LEAKING

1. Check drain hose position/elevation (adjust for proper flow)

2. Check drain hose connection to drain pan (adjust to proper fit)

3. Check drain pan for blockage (clean drain pan)

4. Check drain hose for blockage (clean or replace drain hose)

DAILY CLEANING PROCEDURES

Shave ice from the ice hopper using the manual shave button. Leave a few ice cubes in hopper.

Never pour water into hopper to melt ice.

 Remove the hopper lid and pour 4 oz. of sanitizing solution into hopper and shave the remaining ice.

 Turn off machine and unplug.

 Remove hopper and lid, wipe clean with sanizer and set aside to dry.

 Pour 4 oz. of sanizer into drain where blender cup is seated

 Wipe clean the exterior of the machine with sanizer. Make sure to clean ice chute and blender cup area

 Reassemble hopper and splash guard. Leave lid off overnight to air dry inside of machine.

POLICES

ORDERING PARTS Refer to Parts List for idenficaon numbers and direct your orders to the Parts Department

RETURNING PARTS Any parts replaced on warranty must have a “Return Material Tag” which must be filled out by you and sent to Island Oasis.

 

NOTE: Most service calls are due to lack of proper cleaning. The daily use of sanitizer will help eliminate needless service calls and reduce down-me.

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